Custom Topics allow you to effectively track parts of meetings referencing your defined focus area. All related matches to the keyword topics you use will be easy to view in highlighted dialogue across all meetings. Topics will be customized for each Workgroup separately. In this article, we will explain how to create and analyze a custom topic step-by-step.
Any User within the organization subscribed for a Professional or Enterprise plan can create and customize topics to meetings they have access to. Since Custom Topics are personal, topics created by the User will be locally listed in the user’s account and not visible to any other user.
Access Custom Topics in the sidebar menu under Analytics. Custom Topics are a personal setting, you will not see other users' Custom Topics and other users will not be able to see your Custom Topics.
Add a New Custom Topic
Create a custom topic using the “+” key in the upper right of the topics list. Along with a list of custom topics you’ve already created, there is a search field that allows you to filter custom topics by name.
Follow these steps to create a new Custom Topic:
- Login to Powow and open the side-bar
- Select Analytics and choose Custom Topics
- Click to add a new topic
- In a popup fill in the following fields
You can quickly find the utterance in the diarization from where the Activities item is taken: all the items are highlighted.
If you click the Activity item in the list, the diarization automatically scrolls to the relevant point in the meeting with a highlighted activity.
|You can create up to 10 Custom Topics in each Workgroup.|
It is important for Custom Topics to be created with detail and care. Learn more about how to optimize your Custom Topic for the robust analysis below.
What makes a good Custom Topic?
- Description is the content that Powow will use to search for a matching theme in the meeting text. It should be as clear and explicit as possible. Tip: If you don’t know what to say in the description, copy the explanation of your topic from the internet.
- Name is what is displayed under custom topics in meeting items. Name as it is easy for you to understand what it means. The Name should not be longer than 1-3 words.
👍 Example of a good topic:
Description: A meeting is when two or more people come together to discuss one or more topics
👎 Example of a bad topic:
Description: everything about logistics
Once your topic is ready, give Powow time to process it. This will take a few minutes as Powow is searching through all of your Organization’s meetings over the last 7 days to find related content. You will see that Powow is processing your custom topic on the screen:
Edit and Delete a Custom Topic
Once you create a custom topic, a new topic will appear on your list. You can Edit the topic’s name and description or delete the topic as needed.
To do so, find the more keynext to each topic’s name and click to open the dropdown.
- Select Edit to open the window with editable fields. Change the topic’s name and description, similarly to how you created them
- Select Delete if you wish to remove the topic from your list. Submit in a popup
Relevant Meetings in Custom Topics
Select one of your Custom Topics from the list by clicking on its name. On the right of the Custom Topics screen, you will see meetings across your Organization and their relevance (or “Affinity”) to the custom topic you’ve selected.
|Meetings displayed in this list are all recent meetings throughout your organization that are not set to private. To exclude a meeting from Custom Topic analysis, set your meeting to private.|
Set the number of meeting rows per page to display: 20, 50, or 100. Find it in the right bottom of the window, and click to open the dropdown. Use the arrows next to it to navigate between pages.
You can sort Relevant Meetings by:
- Meeting name alphabetically
- Date the meeting was created
- Owner of the meeting
- Score of relevance (“Affinity”) with selected topic (turquoise color means high topic affinity, yellow - medium affinity orange - low)
Hover over the right to each column title to unhide the sort arrow. Each time you click on the arrow, the column will change its order, either ascending or descending.
Click on the row of a meeting of interest to access the meeting section and apply custom topics to it. If you do not have access, request it from the meeting owner.
Apply Custom Topics in a Meeting
Custom Topics allow you to efficiently review meetings, highlighting only your topic(s) of interest. It makes your job simpler since all the related matches are easy to review in highlighted dialogue.
Custom Topics in a meeting are located within Features on the meeting dashboard, denoted by
Topics in the list are displayed on the dashboard window with the toggle and the number of related highlights.
You can easily find the moments of the meeting where the Custom Topic is discussed:
➡ Powow will scroll through the diarization to the first relevant content. It will be highlighted with any of a variety of bright colors.
➡ Use the up and down arrows next to each topic to leap to the next related utterance, above or below.
Updating Custom Topic Relevance
If you changed or updated your Custom Topic description, you may use the Relevance Update keyto re-process the Custom Topic for a given meeting.
Note, that Custom Topic in meetings from the past week will be updated automatically. To update meetings older than 7 days, use the Relevance Update key to update the Custom Topic.
Newly created Custom topics will process in all meetings that were submitted in the past 7 days, inclusive of the current date. Use the Relevance Update key to apply a new topic to any meeting that was submitted previously.
The Relevance Update key may also be required after certain changes in the diarization that affect the meaning of the dialogue (example: adding Correction Phrases) or after changes made directly in the transcription of the dialogue.
In any of the above use cases, you can hover over the Custom Topic within a meeting to reveal the Relevance Update key, denoted by a circular arrow. Click and confirm the action to begin the updating process.